
Frequently asked questions
We service Elgin and the surrounding areas (up to a 1-hour radius). Â
Customers can submit an electronic information request(our Google form), call us at 224-276-6057, or email us at info@cleanking.org. Â
 No long-term contracts are required. However, an estimate must be formally accepted or signed before any work begins. Once the job is finished, that estimate is converted into your final invoice. Â
Tips are highly appreciated by our hard-working crew, but they are never required. Â
We are fully insured and will replace or refund any damages accidentally incurred by our crew. Additionally, if there is an area that cannot be cleaned to your complete satisfaction, a discount may be applied to the final invoice. Â
We accept Cash, Zelle, PayPal, Chase Payment Integrations, FreshBooks, and standard invoicing. Â
No, you do not need to be present. Â
Yes, we bring all of our own professional-grade cleaning supplies and equipment. Â
Yes, absolutely. We are happy to accommodate special requests and add-on services. Â
Our pricing is customized to the specific job, typically calculated either by the hour or per square foot. Â
 It depends on the size and scope of the job, but we typically assign a crew of 1 to 3 professionals and assign more as needed.Â
